Core Manage
Ongoing IT operations, user support, system administration, and technology coordination.
Core Manage is the recurring managed-service offering and operational center of WTT Core — dependable day-to-day support so your team stops firefighting technology and starts relying on it.
Best For
Built for businesses that need
reliable, ongoing IT
If any of this sounds like where your business is right now, Core Manage gives
you dependable operational coverage instead of ad hoc fixes.
01
Small businesses that do not need a full internal IT department
02
Growing companies that need structured technology support
03
Organizations with an internal employee handling
04
Companies concerned about security, compliance, or operational gaps
05
Companies that need dependable operational oversight
Core manage Service Categories
What we manage
Six areas of ongoing coverage, working together as your operational IT backbone.
Category 01
User and Help Desk
Support
Fast, reliable support for the day-to-day issues your team runs into.
Remote troubleshooting
Password and access assistance
Device setup
Escalation coordination
User support
Email and application support
Issue tracking
Category 02
Microsoft 365 Administration
Full administrative management of your Microsoft 365 environment.
User account managment
Shared mailbox setup
Basic security configuration
Onboarding and offboarding
License admistration
Group and permission management
Teams and Sharepoint support
Administrative documentation
Google Workspace adminstration can also be offered where apporpriate.
Category 03
Device and Asset Management
Visibility and control over every device your business depends on.
Device Inventory
New-device setup
Warranty tracking
Replacement recommendations
Hardware lifecycle tracking
Software inventory
Equipment assignment
Secure device retirement coordination
Category 04
Vendor and
Technology
Coorination
One point of contact for every technology vendor your
business relies on.
Internet and phone provider coordination
Technology procurement assistance
Renewal tracking
Technology recommendation support
Software vendor communication
Third part support escalation
Vendor documentation
Category 05
IT Process
Management
Documented, repeatable
processes instead of tribal knowledge.
Onboarding and offboarding workflows
Support escalation process
Change tracking
Business continuity coordination
Access request procedures
Technology documentation
Standard operating procedures
Category 06
Strategic IT
Guidance
Forward-looking planning and leadership for organizations ready for more.
Technology planning
Quarterly business reviews
Vendor evaluations
Fractional IT leadership or virtual CIO support
Budget recommendations
Risk prioritization
Policy development
Available at higher Core Manage service levels.
What You Walk Away With
Core Manage deliverables
Exact deliverables vary by package — here's what's available across Core Manage service levels.
Dedicated support channel
Device and software inventory
Monthly Support
Monthly support allowance
Onboarding and offboarding support
Quarterly technology review
Managed user accounts
Vendor coordination
Technology roadmap
Strategic IT recommendations
how it works
From informal IT to dependable operations
Three steps, start to finish.
01 — ONBOARD
Onboarding & Environment Setup
We document your environment, set up accounts and access, and establish the processes Core Manage will run on.
02 — MANAGE
Ongoing Support & Administration
Your team gets a dedicated support channel, help desk coverage, and hands-on administration of Microsoft 365, devices, and vendors.
03 — REVIEW
Reporting & Technology Reviews
Monthly service reports and quarterly technology reviews keep leadership informed and the roadmap moving forward.
Ready for IT that just works?
Core Manage gives your business dependable, ongoing technology operations – without the cost of a full internal IT department.
